Frequently Asked Questions
Everything you need to know about shopping the latest trends at Mattel Store.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those who need their fashion fix sooner.
How do I return an item that doesn't fit?
We accept returns on unworn items with original tags attached within 30 days of delivery. Simply visit our Returns Portal to print a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different contemporary and vintage-inspired cuts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your clothing materials sustainably sourced?
At Mattel Store, we are committed to quality and ethics. A growing percentage of our collection is made from organic cotton and recycled fibers, clearly marked with our 'Eco-Friendly' badge.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.